My skills set is all directed towards improving non-ideal situations; these can be processes, procedures, organisations, people's behaviours, anything really which would result in financial and non-financial benefits for my clients.
But of course, my skills can also be applied to create new ideal situations from scrap where I would install optimum management systems and tools. These would include KPIs, communication structures (e.g. what has to be discussed when and with what people to ensure a most cost effective utilisation of resources), other management tools which depend on the type of business (such as shop floor control tools in factories, resource allocation tools, "man-loads", or tools for sales enhancement).
I am in the lucky position that I got trained in both concepts of change management - the sheer technical and operational part (the so-called 'hard skills') but also the people orientated one where I developed my coaching and training skills (which in turn are called 'soft skills').
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Roland Brunner (Corporate Coaching - Management Consulting) | 
